Vet and diagnose on location.
Returning products to suppliers adds additional strain to the returns process. A smart solution is to take the logistics element out of the equation by offering hands-on, comprehensive product service in your store.
You’ll need to invest in tools and know-how, but fixing items might be less heavy on resources than dealing with returns, and your customers won’t forget the above-and-beyond service they get. When people don’t need to part with their belongings, everybody wins.
Asset Science estimates that ten percent of all smartphones end up back in a factory for testing. In the electronics market, especially when it comes to refurbished units, this level of quality control can be a major game-changer.