Audio
INDEX
1. HEADSET PLUG
7. SECONDARY MICROPHONE RECORD
9. SECONDARY MICROPHONE LOOPBACK
10. LOUDSPEAKER
1. Headset Plug
Description
Check that the headset can be detected by the headset port of the device.
Note: Requires a compatible wired headset (such as the one provided by the OEM out of the box).
Instructions
- Connect the headset to the device.
Additional Info
Pass or fail if the headset is detected by displaying “Headset Connected”
Video
2. Headset Unplug
Description
Check that unplugging the headset from audio jack can be detected.
Note: Requires a compatible wired headset (such as the one provided by the OEM out of the box).
Instructions
- Unplug the headset from the device.
Additional Info
Pass or fail if the headset is detected by displaying “Headset disconnected”
Video
3. Headset Combined
Description
Combined test to check the headset control buttons.
Note: Avoid noisy environments to ensure accuracy.
Instructions
1.- Connect the headset to the device.
2.- Press the headset Volume Up button as many times as the test requires.
3.- Press the headset Volume Down button as many times as the test requires.
4.- Press the headset Media button and record a short voice message.
5.- An automated play back of the recording will be played immediately.
6-. Disconnect the headset from the device.
Additional Info
Follow on-screen instructions to perform this guided test.
Video
4. Headset Record
Description
Tests the recording and playback functionalities for the headset.
Note: Avoid noisy environments to ensure accuracy.
Instructions
- Press Start and record a short voice message.
- An automated play back of the recording will be played immediately through the headset.
Additional Info
Follow on-screen instructions to perform this guided test.
Pass or Fail based on what the user reports.Video
5. Receiver Speaker
Description
Tests the receiver ear speaker functionality.
Note: To be used when customer complains about audio quality or hearing difficulties during a phone call.Instructions
- Set volume level to max.
- Press start to hear an audio sample by holding the device to your ear.
- Confirm audio sample is at reasonable volume and with good quality.
Additional Info
Follow on-screen instructions to perform this guided test.
Pass or Fail based on what the user reports.Video
6. Main Microphone Record
Description
Tests the audio functionality for the main microphone.
Note: Avoid extra noisy environments to ensure accuracy.
Instructions
- Check the Pro-Diagnostics app has access to the microphones.
- Cover the secondary microphone with your finger.
- Press Start and record a short voice message.
- An automated play back of the recording will be played immediately.
Additional Info
Follow on-screen instructions to perform this guided test.
Video
7. Secondary Microphone Record
Description
Tests the audio functionality for the secondary microphone.
Note: Avoid extra noisy environments to ensure accuracy.
Instructions
- Check the Pro-Diagnostics app has access to the microphones.
- Cover the main microphone with your finger.
- Press Start and record a short voice message.
- An automated play back of the recording will be played immediately.
Additional Info
Follow on-screen instructions to perform this guided test.
Video
8. Main Microphone Loopback
Description
Verifies that a record using the main microphone plays back correctly
Note: Avoid noisy environments to ensure accuracy.
Instructions
- Check the Pro-Diagnostics app has access to the microphones.
- Speak close to the bottom microphone to record a short voice message.
- Confirm that automated play back of the recording is played through the receiver speaker.
Additional Info
Follow on-screen instructions to perform this guided test.
Video
9. Secondary Microphone Loopback
Description
Verifies that a record using the main microphone plays back correctly
Note: Avoid noisy environments to ensure accuracy.
Instructions
- Check the Pro-Diagnostics app has access to the microphones.
- Speak close to the top microphone to record a short voice message.
- Confirm that automated play back of the recording is played through the receiver speaker.
Additional Info
Follow on-screen instructions to perform this guided test.
Video
10. Loudspeaker
Description
Tests that loudspeaker works correctly.
Note: Depending on whether the model has more than one loud speaker, individual loudspeakers may be tested.
Instructions
- Press start to hear an audio sample playback through loud speaker.
- Confirm you can clearly hear the audio sample at reasonable volume and without distortion from a distance.
Additional Info
Follow on-screen instructions to perform this guided test.
Pass or Fail based on what the user reports.Video
Cameras
1. Front Camera
Description
Tests that the Front Camera works properly.
Instructions
- Pro-D will request permission to access the Camera. Click “OK”.
- Press Start.
- Tap the screen to take a picture.
- Confirm a picture has been taken.
Additional Info
Operator shouldn’t be in the picture frame.
Zoom in to inspect the image if necessary.
Recommend to use a “Color Test Chart” to verify the image quality.
Video
2. Back Camera & Flash
Description
Tests that Back Camera and Flash works properly.
Instructions
- Pro-D will request permission to access the Camera. Click “OK”.
- Press Start.
- Tap the screen to take a picture.
- Confirm whether flash was triggered by taking the picture.
- Confirm a picture has been taken.
Additional Info
Follow on-screen instructions to perform this guided test.
Recommend to use a “Color Test Chart” to verify the image quality.
Zoom in to inspect the image if necessary.
Video
General
1. Device Grading
Description
Inspect the cosmetic grading associated with the device.
Instructions
- Inspect the device according to your internal cosmetic criteria specifications and select the appropriated level.
Additional Info
Pass or Fail based in your internal Cosmetic Criteria specifications.
Video
Hardware Buttons
1. Audio Control
Description
Combines Volume Up & Down. Tests the Audio Control buttons functionality.
Instructions
- Press the Volume Up Button the same number of times as the test requires.
- Press the Volume Down Button the same number of times as the test requires.
Additional Info
Follow on-screen instructions to perform this guided test.
Expected outcome: Pressing each button as the test requires should result in the appropriate audio functionality.Note: Android test just Volume Up and Down buttons.
Video
2. Power Button
Description
Tests that the Power Button is functional.
Instructions
- Press the Power button to turn off the screen.
- Press the Power button again to turn it on.
- Navigate back to Pro-Diagnostics app.
Additional Info
Follow on-screen instructions to perform this guided test.
Expected outcome: Power Button should turn the screen off and on.
Location of the Power Button may differ depending on the model.Video
3. Task Manager Button
Description
Tests that the Task Manager button is functional.
Instructions
- Press the Task Manager button to display the task manager view.
- Tap on Pro-Diagnostics app screen to go back.
Additional Info
Follow on-screen instructions to perform this guided test.
Expected outcome: Task Manager button should display the task manager view.
Location of the Task Manager button may differ depending on the model.Video
[Index]
4. Back Button
Description
Tests that the Back button is functional.
Instructions
- Press the Back button.
Additional Info
Follow on-screen instructions to perform this guided test.
Location of the Back button may differ depending on the model.Video
[Index]
Hardware & Storage
1. Vibration
Description
Tests if the vibration functionality performs correctly by triggering the phone to vibrate continuously.
Instructions
- Evaluate whether the vibration is consistent and at a reasonable level before selecting pass or fail.
Additional Info
Pass or Fail based on what the user reports.
Video
2. Internal Storage
Description
Displays available free space on the device’s internal storage.
Instructions
Automated test.
Additional Info
Note: This test can be set to fail if the storage used is above a certain percentage.
Video
3. Storage Capacity
Description
Checks if the phone storage capacity matches the device specifications.
Instructions
Automated test.
Additional Info
User confirms results by pressing pass or fail.
Video
4. SIM Card Insert
Description
Tests if the SIM Card can be properly detected.
Note: If the device already has a SIM Card inside, the test will report its state automatically.
Instructions
- If the device has no SIM Card: Insert the Sim Card.
Additional Info
A SIM Card for the model tested has to be available in order to run the test as the clip to open the SIM Card tray.
A SIM should be inserted prior to running Pro-Diagnostics.
Video
5. SIM Card Read
Description
Tests if the SIM Card can be properly read.
Note: If the device already has a SIM Card inside, the test will report its state automatically.
Instructions
- If the device has no SIM Card: Insert the Sim Card.
Additional Info
A SIM Card for the model tested has to be available in order to run the test as the clip to open the SIM Card tray.
A SIM should be inserted prior to running Pro-Diagnostics.
Video
6. SIM Card Remove
Description
Tests if removing the SIM Card can be properly detected.
Note: A SIM Card inside the device is required for this test.
Instructions
- Open the tray and remove the SIM Card.
Additional Info
A SIM Card for the model tested has to be available in order to run the test as the clip to open the SIM Card tray.
A SIM should be inserted prior to running Pro-Diagnostics.
Video
7. SD Card Insert & Read
Description
Tests if a SD Card can be properly detected.
Note: If the device already has a SD Card inside, the test will report its state automatically.
Instructions
- If the device has no SD Card: Insert the SD Card.
Additional Info
A SD Card has to be available in order to run the test as the clip to open the tray.
Video
8. SD Card Remove
Description
Tests if removing the SD Card can be properly detected.
Note: A SD Card inside the device is required for this test.
Instructions
- Open the tray and remove the SD Card.
Additional Info
A SD Card has to be available in order to run the test as the clip to open the tray.
Video
Network
1. Carrier Verification
Description
Validates the carrier associated with the last SIM Card inserted in the phone.
Instructions
- On the device’s screen swipe down and click on the Settings icon.
- Navigate to About Device > Status. > Network.
- Under Network verify the SIM card’s carrier.
- Go back to Pro-D app.
Additional Info
Note: If the phone is unlocked it will validate the carrier of the last SIM Card inserted in the phone.
Manual test. User needs to confirm.
Video
2. Carrier Selection
Description
Test displays a custom list of carrier names. Pick the correct one.
Instructions
1.- Press Start.
2.- Choose the carrier from the list.
Additional Info
Manual test. User needs to select and confirm.
Video
3. Phone Test
Description
Tests phone’s default application to make calls by dialling a test number.
Instructions
- Press Start.
- Phone’s default application to make calls will dial a test number.
- Hang up the call to return back to Pro-Diagnostics.
Additional Info
An active SIM card is needed to perform this test.
The test number to call is provided based on the region.
User confirms results by pressing pass or fail.
Video
4. OS Version
Description
Checks if the current Android OS version is equal to or above the expected version.
Instructions
Automated test.
Additional Info
Note: The expected version is customizable, but it is always recommended to set it up to be the latest version available that applies to the specific device model.
Video
5. Connectivity
Description
Combined test for Wi-Fi Test and Bluetooth Scanner. Checks that Bluetooth devices and Wi-Fi networks can be listed and detected.
Note: For testing actual connectivity, there must be a Bluetooth device in pairing mode, same for the Wi-Fi Network.
Instructions
- Bluetooth and Wi-Fi options need to be enabled in order to run the test.
Additional Info
Automated test. Reports on what the phone detects.
Video
6. Find My Mobile
Description
Confirms whether the Find My Mobile service is enabled or disabled.
Instructions
- Automated test.
Additional Info
If the Find my Mobile service is disabled the test will pass.
Video
7. Root Check
Description
Tests if the device’s Operating system is rooted.
Instructions
Automated test.
Additional Info
If the device is not rooted the test will pass.
User confirms results by pressing pass or fail.Video
8. Device Protection
Description
Confirms whether the device has a Google account associated with it.
Instructions
- Automated test.
Additional Info
If the Device Protection services are disabled the test will pass.
Video
Power & Charging
1. Battery Health
Description
Evaluates battery overall health condition including level, status, charge cycle and temperature.
Instructions
Automated test.
Additional Info
Battery health values are predetermined based on your company requirements.
Note: For Android devices with removable battery this test is not available.
Video
2. USB Plug
Description
Tests the device’s USB port and its ability to transmit/receive data to/from a USB cable that is connected to a computer or a charger.
Instructions
1.- Plug and unplug the USB cable as many times as the test requires.
Note: Make sure the Current Plug Count displays the amount of times required by the test.
Additional Info
A proper USB cable is required to run this test.
Manual test. User needs to confirm.
Video
3. USB Unplug
Description
Tests whether the device can detect it is being unplugged from a USB cable.
Instructions
1.- Unplug the USB cable from the device as many times as the test requires.
Note: Make sure the Current Plug Count displays the amount of times required by the test.
Additional Info
A proper USB cable is required to run this test.
Manual test. User needs to confirm.
Video
4. Wireless Charge
Description
Tests if the device can be charged using a wireless charging station.
Instructions
1.- Disconnect the device from the USB cable.
2.- Place the device on a wireless charging station.
Additional Info
Note: Make sure the charging station is connected to a power outlet.
Video
Sensors
1. Fingerprint Reader
Description
Checks that the fingerprint reader sensor captures fingerprints
Instructions
- Press START.
- Select Pattern or PIN ( It is defined by your company).
- Place your finger on the Home Key. Move your finger upwards or downwards slightly between attempts until you reach out 100% and get the message Success.
- Press START> Screen Lock Type.
- Enter the Pattern or PIN.
- Select None > Remove Fingerprint > Remove.
- Press the Back button to return to the Pro-D test and Pass or Fail the test based on outcome results.
Additional Info
Note: The process of adding fingerprints must be fully completed.
Video
2. Motion Sensors
Description
The motion sensor test combines the accelerometer and the gyroscope sensor tests in one. It guides the user into moving and rotating the device in a way that validates both sensors.
Instructions
- Rotate the device in the directions shown on the test.
Additional Info
Follow on-screen instructions to perform this guided test.
Video
3. Proximity & Light Sensor
Description
Checks the Auto Brightness functionality and the Proximity Sensor’s ability to sense distance.
Instructions
- Slowly put your hand over the top of the device.
- Screen will turn off and Proximity sensor test should be passed.
- Move your hand away and cover the top of the device again for the Light sensor test.
Additional Info
Follow on-screen instructions to perform this guided test.
Positioning of the Proximity Sensor may differ according to the model, but is often located over the top of the device.
Video
4. Pressure Sensor
Description
Checks that the pressure sensor is functional within an acceptable range.
Instructions
Automated test.
Additional Info
Note: If the pressure sensor value is within the acceptable range, the test will automatically pass.
Video
5.NFC Passive
Description
Tests that the device can read a passive NFC tag.
Instructions
1.- Place the device on top of an NFC passive tag.
Additional Info
Pass if the passive NFC tag is successfully read.
Video
Screen
1. BackLight
Description
Tests that the backlight functionality works by changing the screen brightness level.
Instructions
- Confirms if the brightness of the screen dims and varies.
Additional Info
User confirms results by pressing pass or fail.
Video
2. LCD Fill
Description
Test identifies dead pixels, discoloured areas or a burned image on the screen by cycling through solid Red/Green/Black/White backgrounds at full brightness to ensure the colours are displayed properly.
Note: Night Mode/Blue Light filter can cause the screen to appear to be yellow. For complete accuracy check that this mode is off to avoid false fails.
Instructions
- Swipe right to left to navigate through the different testing background screens.
Additional Info
Follow on-screen instructions to perform this guided test.
User confirms results by pressing pass or fail.
Video
3. LCD Paint
Description
Tests the touchscreen functionality for every sector of the screen.
Instructions
- Press Start to begin.
- Swipe your finger, side to side, across the entire screen surface until it is completely painted.
Additional Info
Follow on-screen instructions to perform this guided test.
Test will show Pass option once the screen is completely painted in.
Note: In Android devices, with navigations keys, make sure to paint the LCD button area before the remain of the LCD to avoid the test to auto-fail if by mistake the navigations keys are touched.
Video