PRO•DIAGNOSTICS TRAINING -iOS
Audio
1. Headset Plug
Description
Check that the headset can be detected by the headset port of the device.
Note: Requires a compatible wired headset (such as the one provided by the OEM out of the box).
Instructions
- Connect the headset to the device.
Additional Info
Pass or fail if the headset is detected by displaying “1. Headset Connected”
Note: iOS will work just with an iOS headset.
Video
2. Headset Unplug
Description
Checks that a headset unplugs correctly from the audio jack.
Note: Requires a compatible wired headset (such as the one provided by the OEM).
Instructions
- Unplug the headset from the device.
Additional Info
If “Headset disconnected” is displayed, press Pass.
Note: iOS will only work with an iOS headset.
Video
3. Headset Combined
Description
Combined test to check the headset control buttons.
Note: Avoid noisy environments to ensure accuracy.
Instructions
1.- Connect the headset to the device.
2.- Press the headset Volume Up button as many times as the test requires.
3.- Press the headset Volume Down button as many times as the test requires.
4.- Press the headset Media button and record a short voice message.
5.- An automated play back of the recording will be played immediately.
6-. Disconnect the headset from the device.
Additional Info
Follow on-screen instructions to perform this guided test.
iOS will only work with an iOS headset.
Video
4. Headset Stereo
Description
An audio sample differentiating audio for left, right and both stereo channels is played through a compatible functional wired headset. This test ensure that both channels could be heard.
Note: Requires a compatible wired headset (such as the one provided by the OEM out of the box).
Instructions
- Set volume level to max.
- Connect the headset to the device and put it on.
- Press Start to hear an audio sample.
- Confirm you heard the sample differentiating audio for left, right and both stereo channels at a reasonable volume and with good quality.
Additional Info
Follow on-screen instructions to perform this guided test.
Pass or Fail based on what the user reports.
Note: iOS will work just with an iOS headset
Video
5. Receiver Speaker
Description
Tests the receiver ear speaker functionality.
Note: To be used when customer complains about audio quality or hearing difficulties during a phone call.Instructions
- Set volume level to max.
- Press start to hear an audio sample by holding the device to your ear.
- Confirm audio sample is at reasonable volume and with good quality.
Additional Info
Follow on-screen instructions to perform this guided test.
Pass or Fail based on what the user reports.Video
6. Main Microphone Record
Description
Tests the audio functionality for the main microphone.
Note: Avoid extra noisy environments to ensure accuracy.
Instructions
- Check the Pro-Diagnostics app has access to the microphones.
- Click Start Recording and say “testing main mic.”
- An automated play back of the recording will be played immediately.
Additional Info
Follow on-screen instructions to perform this guided test.
Note: For Android cover the 2nd microphone with your finger.
Video
7. Secondary Microphone Record
Description
Tests the audio functionality for the secondary microphone.
Note: Avoid extra noisy environments to ensure accuracy.
Instructions
- Check the Pro-Diagnostics app has access to the microphones.
- Click Start Recording and say “testing secondary mic.”
- An automated play back of the recording will be played immediately.
Additional Info
Follow on-screen instructions to perform this guided test.
Note: For Android cover the main microphone with your finger.
Video
8. Tertiary Microphone Record
Description
Tests the audio functionality for the tertiary microphone.
Note: Avoid extra noisy environments to ensure accuracy.
Instructions
- Check the Pro-Diagnostics app has access to the microphones.
- An automated count down for audio recording will be displayed.
- When recording say testing tertiary microphone.
- An automated play back of the recording will be played immediately.
Additional Info
Follow on-screen instructions to perform this guided test.
Note: This test only apply for Apple devices.
Video
9. Loudspeaker
Description
Tests that loudspeaker works correctly.
Note: Depending on whether the model has more than one loud speaker, individual loudspeakers may be tested.
Instructions
- Press start to hear an audio sample playback through loud speaker.
- Confirm you can clearly hear the audio sample at reasonable volume and and no distortion from a distance.
Additional Info
Follow on-screen instructions to perform this guided test.
Pass or Fail based on what the user reports.Video
10. Stereo Speakers
Description
Tests both, left & right, stereo loud speakers.
Instructions
- Press Start to hear an audio sample playback through both speakers.
- Confirm you can clearly hear the audio sample at reasonable volume and with no distortion from a distance.
Additional Info
Follow on-screen instructions to perform this guided test.
Pass or Fail based on what the user reports.Video
Cameras
Front Camera
Description
Tests that the Front Camera works properly.
Instructions
- Pro-D will request permission to access the Camera. Click “OK”.
- Tap the screen to take a picture.
- Confirm a picture has been taken.
Additional Info
Operator shouldn’t be in the picture frame.
Zoom in to inspect the image if necessary.
Recommend to use a “Color Test Chart” to verify the image quality.
Video
Back Camera & Flash
Description
Tests that Back Camera and Flash works properly.
Instructions
- Pro-D will request permission to access the Camera. Click “OK”.
- Press Start Camera Test.
- Tap the screen to take a picture.
- Confirm whether flash was triggered by taking the picture.
- Confirm a picture has been taken.
Additional Info
Follow on-screen instructions to perform this guided test.
Recommend to use a “Color Test Chart” to verify the image quality.
Zoom in to inspect the image if necessary.
Video
Back Camera 2
Description
Tests that Back Camera 2 works properly.
Instructions
- Pro-D will request permission to access the Camera. Click “OK.
- Tap the screen to take a picture.
- Confirm a picture has been taken.
Additional Info
Follow on-screen instructions to perform this guided test.
Zoom in to inspect the image if necessary.
Recommend to use a “Color Test Chart” to verify the image quality.
Video
General
1. Display Cracked
Description
Inspect whether the display is cracked.
Instructions
- Inspect the Display for cracks or scratches according to your internal cosmetic criteria specifications.
Additional Info
Pass or Fail based in your internal Cosmetic Criteria specifications.
Video
2. Back Cover Cracked
Description
Inspect whether the back cover is cracked.
Instructions
- Inspect the back cover for cracks or scratches according to your internal cosmetic criteria specifications
Additional Info
Pass or Fail based in your internal Cosmetic Criteria specifications.
Video
3. LDI Check
Description
Check the Liquid Damage Indicator for liquid damage or ingress.
Instructions
- Inspect the LDI sensor.
Additional Info
Location of the Liquid Damage Sensor may differ depending on the model.
Note: If LDI is in a Battery compartment be sure to check prior to powering.
Pass or Fail based on what the user reports.
Video
Hardware Buttons
1. Audio Control
Description
Tests the Audio Control buttons functionality.
Instructions
- Toggle the Mute Button when required.
- Press the Volume Up Button the same number of times as the test requires.
- Press the Volume Down Button the same number of times as the test requires.
Additional Info
Follow on-screen instructions to perform this guided test.
Expected outcome: Touching each button as the test requires should result in the appropriate audio functionality.Note: Android test just Volume Up and Down buttons.
Video
2. Power Button
Description
Tests that the Power Button is functional.
Instructions
- Press the Power button to turn off the screen.
- Press the Power button again to turn it on.
- Navigate back to Diagnostics app.
Additional Info
Follow on-screen instructions to perform this guided test.
Expected outcome: Power Button should turn the screen off and on.
Location of the Power Button may differ depending on the model.Video
3. Home Button
Description
Tests the Home Button works properly.
Instructions
- Press the Home button to exit to the home screen.
- Press the Pro-Diagnostics logo from the Home Screen to return back to the App.
Additional Info
Follow on-screen instructions to perform this guided test.
Expected outcome: Pressing the Home Button should open the Home Screen.Note: For Android tap on the Task Manager Key to return back to the Pro-D app.
Video
[Index]
Hardware & Storage
1. Vibration
Description
Tests if the vibration functionality performs correctly by triggering the phone to vibrate continuously.
Instructions
- Evaluate whether the vibration is consistent and at a reasonable level before selecting pass or fail.
Additional Info
Pass or Fail based on what the user reports.
Video
2. Internal Storage
Description
Displays available free space on the device’s internal storage.
Instructions
Automated test.
Additional Info
Note: This test can be set to fail if the storage used is above a certain percentage.
Video
3. Storage Capacity
Description
Checks if the phone storage capacity matches the device specifications.
Instructions
Automated test.
Additional Info
User confirms results by pressing pass or fail.
Video
4. Sim Card
Description
Tests if the SIM Card can be properly detected.
Note: If the device already has a SIM Card inside, the test will report its state automatically.
Instructions
- If the device has no SIM Card: Insert the Sim Card.
Additional Info
Note: A compatible carrier SIM is a prerequisite for the phone call test.
A SIM Card for the model tested has to be available in order to run the test as the clip to open the SIM Card tray.
A SIM should be inserted prior to running Diagnostics.
Video
5. Sim Card Remove
Description
Tests if removal of the SIM Card can be detected.
Instructions
- Remove the SIM Card.
Additional Info
Note: A SIM card needs to be inserted on the device in order to run this test.
Video
Network
1. Carrier Verification
Description
Validates the carrier associated with the last SIM Card inserted in the phone.
Instructions
- Press the Home button.
- Open Settings.
- Navigate to General > About.
- Check the carrier name.
- Press the Home button.
- Go back to Pro-D app.
Additional Info
Note: If the phone is unlocked it will validate the carrier of the last SIM Card inserted in the phone.
Manual test. User needs to confirm.
Video
2. Carrier Selection
Description
Test displays a custom list of carrier names. Pick the correct one.
Instructions
1.- Press Select.
2.- Choose the carrier from the list.
Additional Info
Manual test. User needs to select and confirm.
Video
3. Phone Test
Description
Tests phone’s default application to make calls by dialling a test number.
Instructions
- Tab Press to Call button.
- Confirm by pressing Call.
- Hang up the call to return back to Pro-Diagnostics interface.
Additional Info
An active SIM card is needed to perform this test.
The test number to call is provided based on the region.
User confirms results by pressing pass or fail.
Video
4. iOS Version
Description
Checks if the current iOS version is equal to or above the expected version.
Instructions
Automated test.
Additional Info
Note: The expected version is customizable, but it is always recommended to set it up to be the latest version available that applies to the specific device model.
Video
5. Find My iPhone
Description
Confirms whether the Find My Phone service is enabled or disabled.
Instructions
Automated test.
Additional Info
If the Find my iPhone service is disabled the test will pass.
Video
6. iCloud<
Description
Confirms whether the device has an iCloud account associated with it.
Instructions
Automated test.
Additional Info
If the iCloud services are disabled the test will pass.
Video
7. Wi-Fi Connectivity
Description
Tests Wi-Fi access point detection functionality.
Note: For testing actual connectivity, there has to be a Wi-Fi network accessible.
Instructions
- Enable Wi-Fi option in order to run the test.
Additional Info
Automated test. Reports on what the phone detects.
If a Wi-Fi network is detected and listed, the device will pass.Video
8. Bluetooth Scanner
Description
Tests Bluetooth scanning functionality. Checks that Bluetooth devices can be listed and detected.
Note: For testing actual connectivity, there must be a Bluetooth device in pairing mode available.
Instructions
- Bluetooth option has to be enabled in order to run the test.
Additional Info
Automated test. Reports on what the phone detects.
If a paired Bluetooth device is detected and listed, the device will pass.Video
9. Jailbreaking or Root Check
Description
Tests if the device’s Operating system is rooted (Android) or Jailbroken (Apple)
Instructions
Automated test.
Additional Info
If the device is not rooted (Android) or jailbroken (Apple) the test will pass.
User confirms results by pressing pass or fail.Video
Power & Charging
1. Battery Health
Description
Evaluates battery overall health condition including level, status, charge cycle and temperature.
Instructions
Automated test.
Additional Info
Battery health values are predetermined based on your company requirements.
Note: For Android devices with removable battery this test is not available.
Video
2. USB Plug
Description
Tests the device’s USB port and its ability to transmit/receive data to/from a USB cable that is connected to a computer or a charger.
Instructions
1.- Plug and unplug the USB cable as many times as the test requires.
Note: Make sure the Current Plug Count displays the amount of times required by the test.
Additional Info
A proper USB cable is required to run this test.
Manual test. User needs to confirm.
Video
3. USB Unplug
Description
Tests whether the device can detect it is being unplugged from a USB cable.
Instructions
1.- Unplug the USB cable from the device as many times as the test requires.
Note: Make sure the Current Plug Count displays the amount of times required by the test.
Additional Info
A proper USB cable is required to run this test.
Manual test. User needs to confirm.
Video
4. Wireless Charge
Description
Tests if the device can be charged using a wireless charging station.
Instructions
1.- Disconnect the device from the USB cable.
2.- Place the device on a wireless charging station.
Additional Info
Note: Make sure the charging station is connected to a power outlet.
Video
Sensors
1. Motion Sensors
Description
The motion sensor test combines the accelerometer and the gyroscope sensor tests in one. It guides the user into moving and rotating the device in a way that validates both sensors.
Instructions
- Rotate the device in the directions shown on the test.
Additional Info
Follow on-screen instructions to perform this guided test.
Video
2. Magnetometer
Description
Check magnetometer sensor by moving the phone into various positions.
Instructions
- Point the device in the directions shown on the test.
Additional Info
Follow on-screen instructions to perform this guided test.
Note: Some phone models may require to calibrate this sensor by moving the phone in a figure 8 pattern, if so perform this calibration then resume testing.
Video
3. Pressure Sensor
Description
Checks that the pressure sensor is functional within an acceptable range.
Instructions
Automated test.
Additional Info
Note: If the pressure sensor value is within the acceptable range, the test will pass automatically.
Video
4. 3D Touch
Description
Checks that Force Touch function works properly by detecting the change when increasing pressure is applied against the screen.
Instructions
1.- Press on the test circle using one finger until the circle changes to green.
Additional Info
Manual test. User confirms results by pressing pass or fail.
Video
5. Touch ID
Description
Checks that the Touch ID sensor captures fingerprints.
Instructions
1.- Within the Pro-Diagnostics app press Settings to navigate to Setting’s main menu.
2.- Press on Touch ID & Passcode.
3.- Add a Fingerprint.
4.- Place your finger on the Home button until the fingerprint is fully captured.
4.- Press the Home button.
5.- Go back to Pro-Diagnostics app.
Additional Info
Note: The process of adding fingerprints must be fully completed.
Video
6. Proximity and Light Sensor
Description
Checks the Auto Brightness functionality and the Proximity Sensor’s ability to sense distance.
Instructions
- Slowly put your hand over the top of the device.
- Screen will turn off and Proximity sensor test should be passed.
- Move your hand away and cover the top of the device again for the Light sensor test.
Additional Info
Follow on-screen instructions to perform this guided test.
Positioning of the Proximity Sensor may differ according to the model, but is often located over the top of the device.
Video
7. Face ID
Description
Check that the Face ID sensor functions properly.
Instructions
- Click Open Settings.
- Go to Face ID menu.
- Set up Face ID by following the instructions.
- Go to Passcode menu.
- Set up a Passcode by following the instructions.
Additional Info
Follow on-screen instructions to perform this guided test.
This test is only functional for phone models with Face ID available.
Video
Screen
1. BackLight
Description
Tests that the backlight functionality works by changing the screen brightness level.
Instructions
- Confirms if the brightness of the screen dims and varies.
Additional Info
User confirms results by pressing pass or fail.
Video
2. LCD Fill
Description
Test identifies dead pixels, discoloured areas or a burned image on the screen by cycling through solid Red/Green/Black/White backgrounds at full brightness to ensure the colours are displayed properly.
Note: Night Mode/Blue Light filter can cause the screen to appear to be yellow. For complete accuracy check that this mode is off to avoid false fails.
Instructions
- Swipe right to left to navigate through the different testing background screens.
Additional Info
Follow on-screen instructions to perform this guided test.
User confirms results by pressing pass or fail.
Video
3. LCD Paint
Description
Tests the touchscreen functionality for every sector of the screen.
Instructions
- Press Start to begin.
- Swipe your finger, side to side, across the entire screen surface until it is completely painted.
Additional Info
Follow on-screen instructions to perform this guided test.
Test will show Pass option once the screen is completely painted in.
Note: In Android devices, with navigations keys, make sure to paint the LCD button area before the remain of the LCD to avoid the test to auto-fail if by mistake the navigations keys are touched.
User confirms results by pressing pass or fail.
Video