Pro-Diagnostic Desktop (PDD)

What it does

A device is plugged in, identified, and put through the suite its program calls for. Automatic tests run with no operator action; guided tests are handed to the operator one screen at a time, in a fixed order, with the instruction on screen. The result is one record per device, sent to Control Center and available as a certificate.

• 133 tests on Android, 83 on iOS
• 7,000+ Android models; 90 iOS models across 4,500 variants
• Several devices processed simultaneously on one station
• Seven operator languages: EN · ES · FR · DE · IT · JA · NL

The station app

The desktop app is the floor's working surface: every connected device as a card, every service it is running, what it is waiting on, and how long it has been there. Three views of the same bench — tiles for detail, rows for density, the wall for triage — plus a failure that names its own reason on the card rather than in a log.

• Tiles, rows and wall views of the same bench
• Per-slot service state, battery capacity and elapsed time
• Bulk edit, retry all and clean all across the bench
• Batch and tracking identifiers applied to every slot at once
• A failure names its service and reason on the card

Guided tests that measure

A guided test that only asks the operator whether something worked is an opinion with extra steps. These report what they observed — depth readings, button counters, signal values — and the operator confirms against evidence rather than memory.

• Hardware a device does not have is skipped, never failed
• A fail opens the fail-code picker, so the reason travels with the record
• Operator overrides are recorded as overrides, not as passes

Windows or Mac, same bench

The station runs on either host. It is the same product on both: the same test suites, the same fail codes, the same programs defined once in Control Center, and the same record format — so a mixed floor stays on one set of numbers and device history does not fork by operating system.

• Same test suite on Windows and macOS
• Same Control Center programs, fail codes and reporting
• Same record format, so history does not fork by host
• A floor that already runs Macs does not have to buy Windows machines

Lock and fraud detection

Checked automatically during the run, not as a separate pass: Apple ID and Find My, GSMA Lost & Stolen, FRP, passcode and lock-screen detection, fake-device detection and non-OEM replacement parts. We report what we find. We do not remove or bypass locks.